Appointments

Book an appointment

Call the surgery during our opening hours to request an appointment.

Call 01493 369232

Our care coordination team will listen to what you need and help arrange the most appropriate appointment or service. This may be with a GP, nurse, healthcare assistant, clinical pharmacist or another member of the team.

You can also check and manage available appointments through your NHS App or NHS account or through our GP online system: SystmOnline.

Urgent appointments

If you need urgent medical help from the practice, call us as early as possible on 01493 369232.

The care coordinator will ask for some information so the clinical team can assess your needs and arrange the most appropriate response.

You can also submit an online request:

Do not use the online form for a medical emergency.

Routine appointments

For a routine appointment, call 01493 369232 during opening hours.

Please tell the care coordinator:

• what you need help with
• if you would prefer a telephone or face-to-face appointment
• if you need a particular clinician or type of clinician
• if you require an interpreter, reasonable adjustment or additional support
• if you believe you may need a longer appointment

You can request a nurse or healthcare assistant appointment online:

Telephone appointments

Many concerns can be dealt with by telephone. Tell the care coordinator if you would prefer a telephone appointment.

A suitable clinician will call you at the arranged time. Please keep your telephone nearby and make sure we have your current contact number.

The clinician may recommend a face-to-face appointment if an examination or further assessment is needed.

Cancel or change an appointment

Please cancel appointments you no longer need so they can be offered to another patient.

• use the NHS App or NHS website
• use our GP online system: SystmOnline
• reply to your appointment reminder if the message gives you the option to cancel
• call us on 01493 369232

Preparing for your appointment

• Write down the main concerns or questions you want to discuss.
• Bring or prepare an up-to-date list of your medication.
• Tell the clinician about medicines, supplements or remedies you have bought yourself.
• You may bring someone with you for support.
• Ask questions if anything is unclear.
• If you have several unrelated concerns, the clinician may need to arrange another appointment so each issue can be assessed safely.

Please request a separate appointment for each person who needs medical advice.

When the surgery is closed

If you need medical help when the surgery is closed, use NHS 111 online or call 111.

Emergencies and serious injuries

Call 999 for a life-threatening emergency, including severe breathing difficulty, suspected heart attack or stroke, loss of consciousness, severe bleeding or a serious injury.

For urgent care services and minor injury units, use the NHS urgent treatment centre finder or contact NHS 111.