The Aims and Objectives of Fleggburgh Surgery

• To provide excellent primary care to patients, delivered in a clean, suitably equipped and safe environment. Working as a team for the benefit of all.
• To ensure all members of staff have the right skills and training to carry out their duties competently. Recognising equality and diversity.
• All patients and users of the practice will be treated with respect and dignity and in a person centered manner, maintaining confidentiality at all times.
• Practical management of all long-term conditions, giving quality care for patients throughout their lives.
• Efficient use of NHS resources whilst providing clinically appropriate access to other NHS services i.e. referrals to consultants and diagnostic tests.
• Focus on prevention of disease by promoting healthy living.
• Patients will be involved in their care and be given appropriate choices in who, where and when their care is provided. Listening to the needs of our patients and acting on feedback from them to improve our services.
• Auditing and reviewing our services to promote a culture of continuous improvement.