Order repeat medication
The quickest way to order your repeat medication is through our secure online form.
Order repeat medication onlineYou can also:
- order using the NHS App or NHS website
- order through our GP online system: SystmOnline
- use the paper counterfoil from your previous prescription
Please allow 7 days from submitting your request before collecting your medication.
An order submitted on Monday should be ready the following Monday. An order submitted on Friday should be ready the following Friday. Weekend requests will be treated as received on Monday. Please allow additional time around bank holidays.
Using your paper counterfoil
Clearly tick the medication you require on the counterfoil from your previous prescription and place it in the dedicated letterbox in the surgery entrance.
Important ordering information
- We do not automatically order repeat medication. You, your carer or someone supporting you must submit a request each time medication is required.
- The dispensary cannot accept repeat medication requests by telephone. Please order online or place your paper counterfoil in the entrance letterbox.
If a disability or another individual circumstance prevents you from using these methods, please contact the surgery so we can discuss an appropriate reasonable adjustment.
Fleggburgh Surgery dispensary
Eligible dispensing patients can collect medication prescribed by the practice directly from Fleggburgh Surgery.
The dispensary is closed between 1pm and 3pm.
We can also supply dressings and medication prescribed by the district nursing team.
Methotrexate and warfarin
Methotrexate and warfarin must be ordered directly through the surgery. Please do not request these medicines through the online ordering systems.
Use your paper counterfoil or contact the surgery if you need advice about ordering these medicines.
If you are running out of medication
Please order when you have at least 7 days of medication remaining.
If you are about to run out of essential medication, please contact the surgery as soon as possible. Do not use the dispensary telephone line to place a routine repeat request.
If the surgery is closed, contact your usual pharmacy or use NHS 111 online for advice.
Collecting your medication
If you are an eligible dispensing patient and have asked to collect from Fleggburgh Surgery, please allow 7 days before attending.
If your prescription is sent to another pharmacy, its preparation time may differ. Please contact that pharmacy to find out when your medication will be ready.
Change your nominated pharmacy
You can change your nominated pharmacy:
- through the NHS App or the website you use to order medication
- using our nominate a pharmacy form
- by asking a pharmacy that accepts electronic prescriptions
Medication questions and reviews
Your community pharmacist can answer questions about your medicines, including how to take them and possible side effects.
- Ask the surgery a prescription question
- Request a medication review
- Read about your medicine in the NHS Medicines A to Z
If the practice has told you that your medication review is due, please request it before your medication runs out.
Prescription charges
Read about NHS prescription charges, exemptions and help with health costs.